Refund policy
At Somnia Athletics we want you to be happy with your order. Here's how exchanges, returns and refunds work.
Before you buy: check your size
Every product has its own size guide with the garment's real measurements. Check it before you buy.
Window: 14 days
You have 14 days from the day you receive your order to request an exchange or return. After that, we can't process the request.
Item conditions
To accept your exchange or return, the item must be:
- Unworn and unwashed.
- With its original tags.
- In its original packaging.
We'll also need your order number.
Free size exchange (Mexico)
If your order ships within Mexico and the size didn't fit, your first size exchange is free. Email info@somniaathletics.com with your order number and the size you need. We'll send you a prepaid label to return the item and, once we receive it and confirm it meets the conditions, we'll ship your new size at no shipping cost.
If the size you need is sold out, we'll offer you a return.
Returns (Mexico)
If you'd rather have your money back, email info@somniaathletics.com with your order number and the reason. If approved, we'll send you instructions to return the package. For returns, return shipping is paid by you.
We don't accept packages sent back without an approved request.
International orders: final sale
Because of the logistics and customs processing of international shipments (DDP), all international sales are final: exchanges and returns don't apply. That's why we ask you to check each product's size guide before you buy.
Final sale doesn't apply to damaged or incorrect items (see below).
Damaged or incorrect items
Check your order as soon as you receive it. If it arrived defective or damaged, or you received something different from what you ordered, email info@somniaathletics.com right away with your order number and a photo. We'll review it and fix it at no extra cost to you. This also applies to international orders.
Items without exchange or return
- Clearance items marked as final sale.
- Gift cards.
- International orders, except damaged or incorrect items.
Refunds
Once we receive and review your return, we'll let you know if it was approved. If approved, we'll issue the refund within 14 business days to your original payment method. If you paid at OXXO, the refund is made by bank transfer to the account you give us, because cash payments can't be refunded the same way. The refund covers the product, not shipping.
Your bank may take a few extra days to show it. If more than 14 business days have passed since approval and you don't see it, email info@somniaathletics.com.
Questions?
Email info@somniaathletics.com or send us a DM on Instagram (@somnia.athletics).