FAQs
WHO ARE WE?
Yes. We are a Mexican brand based in Zapopan, Jalisco. Registered and operating since 2024. Behind every order is a responsive team.
100%. Your payment is processed with SSL encryption. We never see or store your card details. We accept debit and credit cards, PayPal, Apple Pay, and Google Pay.
Every order ships with a tracking number, allowing you to follow it in real time until it reaches your door. If anything gets stuck along the way, we'll resolve it with you. We won't leave you stranded.
Always. Write to us at info@somniaathletics.com or via DM on Instagram (@somnia.athletics) and a person will respond to you - usually in less than 24 hours.
Shipping
Shipping throughout Mexico.
All orders within Mexico will be delivered in approximately one week.
- First, your order goes through a preparation process of 2 to 5 business days.
- Then, we ship it by parcel service, and transit time depends on your location. (Depending on your location, delivery time may extend beyond the 3-5 day processing).
- The average delivery time is 7 days.
In Mexico, all orders of 2 or more products have completely free shipping. A good reason to get that second item you had in mind.
If you have not received a confirmation email one week after your purchase, please check your spam or promotions folder. If you can't find it, contact us at info@somniaathletics.com or send us a DM on Instagram (@somnia.athletics) and we will help you track your order.
Ships to:
- United States
- Canada
- Argentina
- Chile
- Colombia
- Peru
- Panama
- Costa Rica
- Guatemala
Most international shipments arrive within 2 to 7 business days, with tracking included. This time may vary depending on your location.
The shipping cost you see at checkout ALREADY includes your country's customs duties and taxes (DDP shipping). This means that what you pay at checkout is all you pay - you will never receive a surprise charge from the courier upon delivery. Your order arrives at your door with no additional paperwork or payments.
If you haven't received a confirmation email one week after your purchase, please check your spam or promotions folder. If you can't find it, contact us at info@somniaathletics.com or send us a DM on Instagram (@somnia.athletics) and we will help you track your order.
Don't see your country on the list? Write to us at info@somniaathletics.com or send us a DM on Instagram (@somnia.athletics) and we will gladly check if we can quote a shipment to your location.
Of course. As soon as we ship your order, we'll send you your tracking number by email so you can track your package in real-time, wherever you are.
EXCHANGES AND RETURNS
Yes.
If you made a purchase within Mexico and the size was not correct, you can request an exchange within 14 days of receiving your order.
The item must be unused, unwashed, with its tags and original packaging. Write to us at info@somniaathletics.com with your order number and we will guide you step by step.
We want you to be completely satisfied with your purchase.
If you purchased in Mexico, you can request a return within 14 days of receiving your order, provided the item is unused, unwashed, with tags, and in its original packaging.
Write to us at info@somniaathletics.com with your order number and the reason; once we review and approve your case, we will send you all the instructions to safely return it.
Important: you have two weeks from the time you receive your order to contact us - after that period, we will not be able to process the request.
If something went wrong on our end, we'll fix it at no additional cost to you.
Write to us at info@somniaathletics.com with your order number and a photo of the item, and we'll send you the correct product as soon as possible.
Due to the logistics and customs procedures of international shipments (DDP), all international sales are final - no exchanges or returns apply.
We know this sounds strict, and that's precisely why we put so much effort into our size guide: we want you to choose with complete confidence.
Before purchasing, please carefully review your size and products; if you have any questions, send us a DM before paying and we'll help you choose.
PAYMENTS AND DISCOUNTS
We accept debit and credit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely with end-to-end encryption – we never see or store your card details.
If you have a discount code, you can enter it in the corresponding field during the checkout process. The discount is automatically applied to your purchase total (excluding shipping) before you confirm your order.
CONTACT
You can contact us via:
- info@somniaathletics.com
- DM on Instagram (@somnia.athletics)
A real person will respond to you, usually within 24 hours.